Frequently Asked Questions
Everything you need to know about your Gibson Homewares experience.
What shipping methods do you offer for fragile items?
We use specialized protective packaging for all glassware and ceramics. Orders are typically shipped via standard ground or expedited courier, with tracking provided for every shipment to ensure safe arrival.
What is your return policy for kitchenware?
We offer a 30-day return policy on all unused products in their original packaging. If your item arrives damaged or defective, please contact our support team within 48 hours for a replacement.
Are Gibson Homewares products microwave and dishwasher safe?
Most of our ceramic and glass collections are microwave and dishwasher safe. Please check the product description or the stamp on the bottom of the item for specific care instructions.
How can I track my order status?
Once your order has been dispatched, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Do you offer bulk or wholesale pricing for large events?
Yes, we offer competitive pricing for bulk orders and professional hospitality needs. Please reach out to our sales department via the contact form for a personalized quote.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.